Energy
Automatically triaging recurring network alerts.
Triage of the network operations centre's (NOC) most frequent alerts, 80 to 90% of the recurring workload, is automated by AI agents, with human control over sensitive cases.
Alert triaged in under 30s vs. 10 to 15 min manually
80 to 90% of the NOC's recurring workload addressed
Reusable multi-agent foundation for new use cases
Context
The network operations centre (NOC) handles dozens of WAN and fibre alerts every day. For each one, an operator reads the alert, gathers context (site, related equipment, incident history) and writes a ticket: 10 to 15 minutes of manual work per alert, representing 80 to 90% of the team's recurring workload, with quality varying by operator and time of day.
The challenge
- Manual, repetitive, high-volume triage
- Ticket quality varying by operator (day, night, weekend)
- Long diagnosis on otherwise recurring incidents
What we delivered
- A multi-agent AI platform (Claude on Amazon Bedrock, data hosted in Europe)
- Connectors to existing systems: network monitoring, ITSM, equipment inventory
- Automatic ticket enrichment: correlations, history, topology, recommendation
- A human in the loop: NOC validation before the final push
- Full traceability and tracking of cost and energy footprint (FinOps)
- Compliance with the group's security requirements: private access, encryption, network segmentation
The result
The NOC's most frequent case is now triaged automatically in under 30 seconds. The freed recurring workload is redirected to higher-value tasks, on a production-ready foundation reusable for subsequent use cases.
Why it matters: teams save time on a recurring flow without losing control over sensitive incidents.
What it proves: Intelligence Partners can deliver AI services connected to existing environments, with security, observability and a path to scale.
Technical detail
Amazon Bedrock AgentCore · Claude (EU inference) · MCP connectors · Private APIs and secure access (IAM, KMS) · Observability and FinOps (cost, energy) · Human in the loop
Mission led by
Dorian Richard
Founder · Intelligence Partners